Donation Payment Reversals
Payment reversals can be done if the payment amount was entered incorrectly, the payment was declined, or if it was entered on the wrong donation.
Follow the breadcrumbs below to reverse transactions.
Donor Record » Fundraising » Donations » click desired Donation » View Transactions » Reverse desired Payment
When reversing a payment, add a small reversal note of why the payment is being reversed.
NOTE - If the payment was processed by OmegaFi, contact your OmegaFi representative to have the donor refunded in order to complete the payment reversal.